The following Terms and Conditions must be read in conjunction with Self Drive Pty Ltd terms and conditions. Click here to view the Self Drive Pty Ltd Terms and Conditions.

Reservations requests are only accepted on the basis that those terms and conditions, and the terms and conditions for the vehicle hire which appear below, have been read, understood and agreed to.

TOURISM HOLDINGS TERMS AND CONDITIONS

This document contains a summary of some of the Rental Conditions. For full detailed Conditions refer to the Rental Agreement on pick-up. Please note all prices quoted in this document are in Australian dollars. Rates and Conditions quoted are subject to change without notice.

RENTAL DURATION

Minimum rental period for one-way rentals is 7 days, this excludes multiple rentals, which are subject to a 5 day minimum rental period. Shorter hires are available on application only.· Late Pick-up or early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental.· Late returns will be charged on a per day basis. Failure to obtain authorisation for a rental extension will result in a daily rental fee of AU$150 in addition to the daily rate.·

CAMPERVANS · Minimum rental period is 5 days. Minimum rental period is subject to change during peak periods.· Rental days are calculated on a calendar day basis. When calculating the number of days a vehicle is rented, the day of pick-up is counted as day one of the rental, regardless of pick-up time. The day of the vehicle's return is counted as the final day of the rental.

4WD CAR · Minimum rental period is 3 days. Minimum rental period is subject to change during peak periods.· Rental days are calculated on a 24hr basis.·

Britz allows a grace period of 59 minutes before the hirer is liable for late return charges. Late return fees are applicable as follows:

• - 1 hour late, one third of the daily rate will apply
• - 2 hours late, two thirds of the daily rate will apply
• - 3 hours late, one full day rate will apply
  

ONE-WAY RENTALS
One-way rentals are available between all branch locations. A One-way rental fee of AU$220 is charged, this is in addition to the Broome surcharge fee if applicable.

MULTIPLE RENTALS
Should a hirer have more than one rental (multiple rentals) then these rentals can be combined to qualify the hirer for our long term rate. Campervan and car rentals in Australia, New Zealand for both Britz and Maui, can be combined to qualify if travel is within a 3 month period.e.g. One 14 day rental plus one 7 day rental qualifies for the 21 day rate.

For pick-up and drop-off on the same day, the daily rental charge for the last day of the 1st rental will be charged, and the daily charge for first day of the subsequent rental will not be charged. This will also apply to the Excess Reduction charge, only within the same country.
The one-way fee (if applicable) and charges for additional hire equipment (tables, chairs, baby seats) and additional extras (PGO, PCO etc) will be charged per vehicle rented.

CHANGE OF DROP-OFF DESTINATION
If the hirer wishes to change the drop-off destination after the rental has commenced, they must first obtain authorisation from the destination branch. Subject to the change being approved, an additional charge of up to AU$500 will apply.

RENTAL EXTENSION
If the hirer wishes to extend the rental whilst on hire, they must first obtain authorisation from the Reservations Centre in Melbourne. This is subject to availability. The extra cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension. Failure to obtain authorisation will result in a daily fee of AU$150 in addition to the daily rate.

TRANSFERS
Britz clients will need to make their own way from the airport to the Britz branch, at their own cost.

RENTALS IN BROOME
An additional remote location fee of AU$400 applies to all rentals picking up or dropping off (or both) in Broome. Only one remote location fee is charged per vehicle. This is in addition to the one-way fee if applicable.

AIRPORT CONCESSION FEE
An airport concession fee may be charged for hires with pick-up or drop-off from airport locations. An airport pick-up fee of AU$15 per hire (Campervans) or 4% of the total hire cost (per 4WD Car) will apply for hires with pick-up at Hobart airport. This fee is subject to change.

FOR YOUR PROTECTION
Personal Injury is covered in most cases through Registration Third Party Insurance. We strongly recommend that all people travelling in Australia take out Personal Travel Insurance.

All vehicles are insured for the damage to the vehicle or to the property of a Third Party. The hirer is responsible for the first AU$5,000 ("the excess") of the cost of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in, vandalism. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs (demurrage). The excess applies in respect of each claim, not rental.

The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded if we are successful in recovering the cost of the damages from the Third Party. Please note that Third Party Claims can take months to resolve. Please see the 'Exclusions' section below, whereby all Excess Reduction cover will be made void.

This AU$5,000 excess can be reduced, in most circumstances, by the purchase of Excess Reduction Option 1 or Excess Reduction Option 2. Excess Reduction Option 1 Vehicle Cost per day

Excess reduced to 2WD AU$18 (max charge AU$900) AU$2,500 4WD AU$25 (max charge AU$1,250) AU$2,500

With Excess Reduction Option 1 the hirer is responsible for the first AU$2,500 of ANY ACCIDENT COST of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break in or vandalism. This also includes the cost of the daily rental rate for the period the vehicle is off fleet for accident repairs (demurrage). The excess applies in respect of each claim, not rental. Please see the 'Exclusions' section below, whereby all Excess Reduction cover will be made void.

Excess Reduction Option 2 Vehicle Cost per day Excess reduced to2WD AU$35 (max charge AU$1,750) AU$2204WD AU$47 (max charge AU$2,350) AU$440

With Excess Reduction Option 2 the hirer is responsible for the first AU$220 (2WD vehicles) or AU$440 (4WD vehicles) of ANY ACCIDENT COST of damage to Third Party property or to the rented vehicle, including single vehicle accident, towing and recovery costs, theft, fire, break in or vandalism. This also includes the cost of the daily rental rate for the period the vehicle is off fleet for accident repairs (demurrage). The excess applies in respect of each claim, not rental.

Please see the 'Exclusions' section below, whereby all Excess Reduction cover will be made void.

Premium Cover Option (PCO)Where PCO is taken out at a flat rate of AU$40 per rental (2WD and 4WD) in addition to Excess Reduction Option 2, the hirer will not have to pay any excess at all for any damage to the vehicle or property of a third party.BRITZ STRONGLY RECOMMENDS OUR CUSTOMERS TAKE EXCESS REDUCTION OPTION 2 AND PREMIUM COVER OPTION FOR TRAVEL WITH COMPLETE PEACE OF MIND.

EXCLUSIONS:
Standard Excess, Excess Reduction Option 1 & 2 and PCO do not cover:
1. Any water related damage, which includes but is not limited to:a) any vehicle submersionb) creek or river crossingc) driving through low plain flooded areasd) beach driving
2. Personal belongings: we recommend the hirer does not leave valuables in the vehicle and that they take out personal insurance.
3. All Excess Reduction is void if the terms of the Rental Agreement are breached. The hirer will be responsible for the total cost of any damage. This will also include any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle) and driving under the influence of alcohol or drugs.
4. The incorrect use of fuel (fuel being diesel or petrol). The hirer will be responsible for any associated cost.
5. The cost to retrieve or recover a vehicle which has become bogged, regardless of the Excess Reduction Package taken.
6. The cost to replace keys which have become lost, or retrieval of keys which have been locked in a vehicle.
7. Overhead and underbody damage to the vehicle.

VEHICLE SECURITY DEPOSIT

On pick-up of the vehicle, a Vehicle Security Deposit is payable. The amount is determined by the Protection Package selected (refer to the "FOR YOUR PROTECTION" section).

If you do not take Excess Reduction Option 1 or Excess Reduction Option 2, the Security Deposit is AU$5,000 payable by cash, Traveller's Cheques, or credit cards.

Should the Deposit be paid by credit card, the amount will be debited to your account immediately. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. Britz does not accept any liability for variances up or down. Should the Deposit be paid by cash, a cash qualification process will apply.

If Excess Reduction Option 1 has been taken the Security Deposit is AU$2,500 payable by cash, Traveller's Cheques or credit card. If paid by credit card, an imprint of the renter's card will be taken and authorization will be gained. Should the Deposit be paid by cash, a cash qualification process will apply.

If Excess Reduction Option 2 has been taken the Security Deposit is AU$220 (2WD vehicles) or AU$440 (4WD vehicles), payable by cash, Traveller's Cheques or credit card. If paid by credit card, an imprint of the renter's card will be taken. Should the Deposit be paid by cash, a cash qualification process will apply.

The Security Deposit is fully refundable provided the vehicle is returned on time, to the correct location, undamaged, with a clean interior and with full fuel tanks (Fuel being petrol, diesel and LPG gas). Except where the customer has purchased PGO and/or PFO, failure to return the vehicle with full petrol, diesel and/or LPG tanks will result in refill charges, which will be advised upon return of the vehicle.

Britz reserve the right to retain a AU$125 soiling fee if the vehicle is not returned with the interior in a clean condition and 4 wheel drive vehicles free of mud. The toilet and waste water tank (if applicable) must be emptied prior to the return of the vehicle, or an additional AU$125 soiling fee will be retained.

INFRINGEMENTS
We reserve the right to charge the hirer for any speeding, parking or tollway fines, associated administration costs and/or accidents including third party property damage not reported on return of the vehicle. The administration fee per fine will be AU$60.

EXCHANGE RATE / CURRENCY VARIATIONS
All credit card transactions are conducted in Australian dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. Britz does not accept any liability for variances up or down.

CREDIT CARDS
If a credit card is presented as payment, the credit card holder will be jointly and severally liable as a customer.

LICENCE
A full resident country drivers licence, held for a least one year, is to be presented at the time of rental. If the licence is not in an English format, an international drivers licence is also required.

AGE RESTRICTIONS
Drivers must be 21 years of age or over. A medical certificate stating that the customer is fit to drive the vehicle they have booked for the duration of the hire is required for drivers over the age of 75.

KITCHEN KIT
The Kitchen Equipment (crockery, cutlery, cooking utensils) for all 2WD and 4WD campervans is included in the daily rental rate at no extra cost.

ROAD RESTRICTIONS·
2 Wheel Drive campervans can only be driven on sealed/bitumen roads. The only exception to this are access roads to recognised campgrounds.· 4 Wheel Drive vehicles can be driven on recognised unsealed tracks.·

4 Wheel Drive vehicles may only travel to the following areas with the written permission of Britz: Simpson Desert, Strzelecki Track, Gunbarrel Highway, Cape York, the Bungle Bungles, Oodnadatta Track, Birdsville Track, Tanami Track and Gibb River Road. Permission being granted is subject to weather and road conditions. Our vehicles are not permitted on the Canning Stock Route, the Lost City in Litchfield Park and the Telegraph Road section of the road to Cape York.

Britz reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the hire period.

ON-ROAD ASSISTANCE
Any problems associated with the vehicle, including equipment failure, must be reported to Britz as soon as possible, and within 24 hours in order to give Britz the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation. We do not accept liability for any claims submitted after this period.

REPAIRS
Repairs up to AU$100 may be effected without authorisation and will be reimbursed. For amounts over AU$100, Britz will need to be informed in advance. Repairs will be approved provided the hirer was not directly responsible for the damage. Receipts must be submitted for any repair or the claim will not be paid.

CHANGE OF VEHICLE
Should the vehicle booked be unavailable through unforeseen circumstances, Britz reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.

VEHICLE CATEGORY
Vehicles cannot be requested by make or model, only by vehicle category.

VOLUNTARY DOWNGRADE
Should the hirer decide to take a lesser vehicle than booked they will not be entitled to any refund.

CANCELLATION FEE
The cancellation fees are:·

• If cancelled up to 60 days prior to pick-up No Fee·
• If cancelled from 60 to 30 days prior to pick-up 20% of Gross Rental ·
• If cancelled 29 to 7 days prior to pick-up 50% of Gross Rental ·
• If cancelled within 6 days prior to pick up or No-Show 100% of Gross Rental·
• If vehicle is returned early for any reason whatsoever No refund available

AMENDMENT FEE
An amendment fee of AU$50 per amendment is charged when a change to an existing booking is made. This applies but is not limited to changing the vehicle type, reducing the number of rental days, changing pick-up dates or changing the pick-up or drop-off location made 14 days or less before pick-up. Where the number of rental days is being extended, the amendment fee will not apply.

TAXES
A charge of 2% of the total cost will be levied to cover state government taxes, duties and associated cost. This is payable upon collection of the vehicle and applies to all Australian branches.

IMPORTANT
Britz reserves the right to refuse any rental at its discretion.

ANIMALS
No animals are permitted in our vehicles, excluding guide dogs.

DISCLAIMER OF LIABILITY

The information that we provide on our website is supplied to us by Tourism Holdings and is always subject to change without notice, therefore we cannot accept responsibility for any changes beyond our control.

Upon collection of your vehicle you enter into a direct contract with the car rental company and in the event of any issues, problems, queries, concerns or complaints they should be directed to the individual car rental companies. However Self Drive offers a back up and customer service facility and we will assist you in any way we possibly can to resolve any complaints or overcharges you should not incur.